Edit: I am updating my review to reflect recent efforts by Loudoun Medical Group. I was contacted by the group As a result of the scenario outlined below. Ultimately, they offered to reduce the bill I received and the group outlined efforts for training employees to prevent more cases like this from happening. While I appreciate both the reduced bill and notification of future efforts, I can't give them more stars without confirming they have indeed made those changes and belief that they only did this as a result of this review.
This is in regards to their billing and explanation of insurance coverage - Unfortunately, I did not have a pleasant experience with this business. When initially meeting with them to set up a sleep study they do a walk-through of their various services and what the expected coverage of your insurance will be. What they did was show me a paper with a ton of numbers on it and only say you will have a copay but insurance will cover 100% of the sleep study. I was like, "great news! Let's do this." They skim right the heck over any deductibles. I only found out about it as I get a huge bill weeks after the appointment. I would not have done the procedure had this been properly explained. I follow up with the business to get clarification and was told that multiple patients have complained about this exact same issue of the business not explaining coverage and deductibles well enough... Yes, I should have double checked on my own, but I try to trust doctors. And now I know I cannot afford the treatment the office even prescribed... Be careful when working with this business because even after trying to talk with them and their own employee admitting to a problem, you will be out of luck.
I was very pleased with my whole experience. The staff was amazing and I felt very at ease with the whole process. My accomodations were very comfortable as well. Definitely a 5 star from me!
Mary the medical assistant has always made me very calm before seeing the doctor. She is so reassuring and professional.
Super helpful and friendly staff and really made a big difference in my life by diagnosing and treating my apnea. Mary was great to work with.
I have nothing but great things to say about these guys. They have always been kind and understanding due to my busy schedule. Even had someone meet me on a Saturday to pick up my prescription. Thank you guys! The Arlington office Rocks!!!