I had seen a couple of doctors at Sunrise. I had a skin appointment the same day I had an eye injury. I called to cancel the skin and schedule an eye appointment. She gave me an appointment for University Place. I live in Graham. I asked for a clodlser place because I had a hurting ete. She said they don't offer convenience, they offer appointments. Hung up on me. She did not cancel my skin appointment so I had to pay a no show fee which I did. I called today to get an appointment and she said unfortunately I cannot be seen at Cascade. They sent me a letter to say I was due to be seen. I do not think it's the doctors who make the place bad it's the workers in the office and call center. They are too big for me.
If it was possible to give a negative five star review, these unethical thieves would have it. They charged over 300% retail price for contacts, lied that our insurance wouldn't cover them, and rushed us to buy them without questions because "you were told how much they would cost when we called you." There is truly a front row seat in hell for business owners that take advantage of people like this place.
I was 15 minutes early for my skin appointment and waited for 45 minutes past my appointment time. By the time I was taken back to the exam room the DR rushed through the appointment which lasted less than ten minutes and discounted all my concerns. Very disappointed with their service considering I (like most people) had to schedule time off work and had to arrange for daycare later than I planned for, I would not recommend. Very frustrating experience.
This company has grown to big to handle the masses. Service has severly declined, almost impossible to actually speak to anyone when you call, or placed on hold while being forced to listen to a 4 minute list of services they're anxious to promote. They have no issue making you wait at the office and then they run you through like cattle.
Why doesn't anyone answer the phone at this place?