Dr Smith provided excellent and attentive care. His technician was exceedingly cordial and professional.
Perhaps the standout from my visit was the insurance coordinator. She was able to plainly lay out the pay/no-pay and pitfalls associated with Medicare and TRICARE
After following "Doctor's orders"--which included MRI, pain medication, wearing a boot and EPAT treatments, I still have my injury. And to add insult to injury (as it were), during my last appointment I was left to sit in the examination room for almost 60 minutes, for what was supposed to be a brief follow-up examination. I told the doctor's assistant that I had to leave at a time certain, but still....no doctor. I Upon leaving, I checked in with the receptionist (a WONDERFUL lady, BTW) and was told that my appointment would be rescheduled. Still waiting to hear from the office. Bottom line is that the quality of care started well, but ended poorly. I'll be looking for another doctor.
FOLLOW UP--I heard back from the doctor's office and they quickly scheduled an appointment and gave me two complimentary ePAT treatments for my troubles. The office obviously reads these reviews, take seriously their patients concerns/complaints and tries to make things right again. You don't always see that these days, so kudos to NV Foot and Ankle for being so responsive and dedicated to customer service.
This was my very first time visiting a Podiatrist. The offices were very nice and the staff was super friendly and willing to help. I had a very pleasant visit and Doctor Smith was great. Good bedside manner. His assistants are quite warm and welcoming as well. Thank you for all of the help! I appreciate the great care. I shall use Northern Virginia Foot and Ankle again in the future for any foot issues that occur.
Dr. Klein and staff have been amazing! I had a foot injury, and they have been nothing but helpful. They are always running on time, and they submit all my paperwork in a timely fashion. I highly recommend this office. Everyone is so nice, and Dr. Klein will do everything he can do to help you!
Dr. Klein performed several corrective surgeries on my feet. I have been very happy with the work he did and the professionalism of the very friendly and accommodating staff. I will not hesitate to recommend this office to my friends and colleagues for their foot and ankle care.