I love Heart if Wellness because it is warm and inviting, nestled in the corner with nature all around. It is peaceful and the staff are outstanding. My acupuncture appointments are a blessing. I highly recommended!!
I love the physicians here! I feel wholly cared for and listened to while also receiving too notch treatment options both natural and traditional.
The front staff have been a little hit or miss in the past, but I've seen some drastic improvements in this of late. I think they've figured out a system that works for them now.
If you're looking for a new physician's office and someone who will take the time to sit and listen to you and discuss health and life options appropriately, I highly recommend this office.
I love the care and patience I receive. Dr Duncan is wonderful! The office itself is calm and feels warm and inviting. With the focus being on healing at the source rather than only treating symptoms the practice does focus on the well being of their patients as a whole. My doctor cares about her patients and I always feel welcome and not rushed.
Took my 17 year old daughter there for an exam. During appointment we have talked about tests she liked to order, i wanted to make sure everything was on our budget. Doctor said EKG maybe needed. We were told that referral for EKG that doctor wanted to order will be directly forwarded to the capital medical center. After appointment we had not a single paper on hand to see what was ordered by doctor.
My daughter got a call later from Capital medical to schedule this appointment. I was busy and couldn't go with her for EKG. She went alone. One month later we got a bill for over $1000 from capital medical. I called them try to figure what is happened and why it is so expensive as doctor said should be a couple hundred after insurance. Capital medical told me that they hot a referral not just for EKG but for EKG and ECHO on top of that that cost over 5k. Keep in mind my daughter never had history or previous heart issues or complaints about the heart. She just mentioned doctor chest pain occasionally, nothing else. No family history as well.I was shocked. I tried to complain to Heart of Wellness Medical Director about this issue. I was feeling that we should not pay this bill as the test was ordered without us knowing about it, talking about it, and without our permission. But i just got an answer from their office that they don't feel like it was their negligence. Now I ll have to take them to the court to get money back that we had to pay for this test.
Horrible service and would never recommend to anyone as there is a chance you may end up in situation like us now.
This place is awful! Dr. Michelle rushes me out of her of her office after 25 minutes regardless of whether or not I'm still trying to talk to her about health issues, and to make that whole situation even worse, it takes about a month and a half everytime to get an appointment with her. She is way too overbooked, which makes me think she cares more about the money than her patients. I was treated horribly by one of the acupuncturist and made incredibly sick by the actual acupuncture. They charge $20 late fees with no more than a single statement's worth of warning. Plus, they recently tried to overcharge me $100 for my already met deductable. Don't waste your time with this place like I did.