This is an amazing facility with outstanding, professional, caring and knowledgeable staff! Starting with Fran at the front - who is always happy to see you with a big smile to my PT team - Donnie for PT and Hillary for exercises. Both of these individuals are highly professional, supportive, and super friendly!! The task of PT was more bearable and productive because of their obvious enjoyment in helping others! Kudos to the entire staff and a big thank you!
I wouldn’t recommend this place to any athlete or anyone who cares about attention. At this location, you’re a cog in the wheel. Different therapists each visit, therapists constantly talk to each other across the room while they’re with patients, and attention was minimal. Lastly, my jaw dropped when I saw what they charged my insurance! What a racket - I skipped my last appointment and accomplished more in my recovery watching YouTube.
My guess is only reason this place has 5 stars is they ask for it in a farewell email.
I had a unique procedure, adipose tissue-derived stem cells treatment for regenerative healing of three tears. The Jackson Clinic, specifically Dr. Kristen Landers, was recommended by my doctor due to Dr. Lander's experience with the advanced procedure, and its unique healing process.
The Jackson Clinic leaves little room for improvement. The staff at the Jackson clinic is fantastic. Francisca is a very professional, friendly and polite every time she greats you in the office or on the phone. She is also very proficient and patient scheduling appointments that work with your time schedule.
In my 3 months of physical therapy (PT) I worked with a couple of Physical Therapists, Donny, Erin, KD, and Certified Physical Trainer, Hilary. Even though Kristen was my primary therapist, each time I worked with another, it was obvious they all worked well together, as a team, and communicated very well. I never felt like the training was disrupted in the few times I worked with another trainer (my choice due to time conflicts).
My primary team was Kristen and her Certified Physical Trainer, Maphase. I couldn't have asked for a more friendly and pleasant team. They were a phenomenally talented, agile to my issues, creative with solutions, and challenging. Kristen was always prepared, concerned with how I was progressing, and committed to returning me to my condition prior to my injury. She discovered a couple of underlying issues leading to some of my pain. She also geared my training towards my new goals with working out, teaching me new exercises in addition to my shoulder workouts. Maphase was an unbelievable complement to Kristen. They were perfectly in sync with my training. Maphase was excited to work with me each time, with incredible energy and personal attention. The workouts were appropriately challenging and always focused on form, strengthening without injuring, and increasing range of motion.
I am writing this review a month after treatment to see how I am feeling. I recovered in less time than traditionally allotted for an injury of my kind. I came out very strong, and confident in my shoulder. In addition to my Dr, Kristen, and Maphase, the team at Jackson Clinic, made this possible. I am incredibly grateful to have found them.
Underwent total knee replace March 6th, resumed playing racquetball exactly 10 weeks later. I credit the surgeon, James Reeves - and the great physical therapy professionals at the Jackson Clinic here in Alexandria. Kristin, Elwira, Sonal, Logan - they are all amazing. And Fran manages the office, helping to work the appointments around my crazy schedule. Great Team...love them!
VERY GOOD STAFF, STARTING FROM THE FRONT DESK TO THE THERAPIST..