Very compasionate care on behalf of the Dr. Osteen and his staff. I am thankful for the way the clinic accommodated our needs to get us in to see the Doctor the same day. Dr. Osteen asked for our X-ray as soon as we walked in and seeing there was a broken bone took us in examination room without waiting to fill out all the paper work in order to provide quicker service. Would like to give special mention of the nurse who helped us but didn't get her name. I will update this post when I have it.
My wife had surgery with Dr Baker and I’m getting ready to have surgery with Dr Davenport. We both really like the Doctors. The staff has always been great with us. Always returns calls in a very timely manner. They have always been very good about fitting me in if they have a cancellation. They have me on a bump list for surgery in case of cancellations. Showed up today a half hour early and was taken right back and waited for doctor about 5 minutes. Always been very helpful so I’m pleased with the whole firm.
The best orthopedic surgeons in Orlando. Dr. Osteen has been excellent, but will unfortunately be retiring before long. Nevertheless, this is a very well run medical group.
Wow what a mess this office is. Parents and grandparents have been patients 20+ years. Went in Friday to obtain records since our Blue Cross won't cover my Fathers hip replacement since Dr. Osteen does NOT have malpractice insurance. They said to have him fill a release form out and come back today since we needed XRay films and the tech was not there Friday. Went in today and they didn't want to release records even though he filled out a release form. Finally someone helped and got me copies. Meanwhile they were talking to the X Ray tech about getting the films (for $8 a piece). X Ray tech could not find them!! They called me back a couple hours later and said they LOST the X Ray films from 2016, just 1 year ago. Wouldn't recommend ANYONE going to this practice. What a disaster!
I was referred to dr. Osteen, but after the interaction with his staff I decided to go some place else. Incredibly unprofessional and chaotic staff to deal with if you are lucky to get through their messed up phone system. It either keeps ringing or you hear your voice echoing throughout the conversation or you get zapped out of the conversation for no reason. When I brought this to their attention, they acted like they were unware and uninterested.