I think this place needs a new business manager. Voice mails are frequently full so you cannot leave a message. Wait times to see the doctor are beyond ridiculous. While I am sure the doctors have a good reputation, this poor management makes one wonder about the quality of care.
The best orthopedic surgeons in Orlando. Dr. Osteen has been excellent, but will unfortunately be retiring before long. Nevertheless, this is a very well run medical group.
in the last week
Dr. Osteen is amazing, but his staff need to work on their customer service. They never answer your call when you need them. It's very frustrating.
This was nine months ago....and the owner decided to write me back lol, ok! Yes, you are correct that I am not an patient in this office, but my mom is. I am writing you this to deal with your employees and the systems. Still need to modify few things. I don't appreciated what you wrote....it's rude and disgusting. Good day grumpy! :)
Staff is extremely unprofessional. Tried calling office for two days straight and not one answer. PCP called in front of me on Thursday as well and left a message and no return call. I show up for my appt on Monday and was told I could not be seen without the authorization code that my PCP should have known. I told them we tried calling you for two days straight and no answer. They told me they don’t answer phones. Unfortunately this is the only ortho that takes my insurance. When I was explaining the issue with the staff coordinator they just laughed and smirked in my face.
Davenport is a great ORTHOPEDIC. However, management and a terrible. They never answer the phone and rarely call back. I thought maybe Davenport didn't realize about his unprofessional staff, then I read all his reviews about how horrible his staff is. What a waste, such a shame.