I saw Dr. Barry a couple years ago for neck and back adjustments. He was very patient and never rushed during the adjustments. That's a plus!! I then started to see Jacob for massages (excellent service). Most recently, I started seeing Dr. Suzanne Thatcher, and she was the icing on the cake. If you want true customer service and quality service, please visit Bay City Chiropractic!!!! They truly care about their patients!! If I could give them 10 stars, I would!!!!!
I usually do not leave bad reviews but with this business I feel that I need to warn people out there who are looking for a chiropractic clinic.Bay City Rehab and Wellness Center is a scamming sketchy operation and people there will tell you a lot of different lies and misinformation just to get your money. I scheduled an appointment with the office manager ( Lori) over the phone, she sounded all over the place and could not answer my questions, always jumping from one thing to another, this should of been a warning sign but I always give people benefit of a doubt :( She advised me that my copay will be very little and after I explained that I need a physical therapy ( massage) for my back pain, and I explained that I want my insurance to cover it.
Meanwhile, When I come in for a visit the next day, office staff is not very friendly. I had my service that started a few minutes late and finished a few minutes shorter then promised, the massage therapist seem to be in a rush and not very friendly either. I got an impression he hates his job :(
Lastly, I was requested to pay for the full service because i did not do the chiropractor consultation and in order for them to bill my insurance i need to have that first, when I asked to speak to the office manager again, this time in person, she seemed like she did something wrong but tried to make me look bad for not knowing my medical benefits. On top of it she was looking at my benefits and said that I have an funded HRA account but did not even mentioned that she can charge that. She demanded cash payment at the spot or she will bill later with insurance rate, that turned out to be much higher than a rate they have listed on their paperwork.
It was unethical and bad business practices!!!! I would not recommend using their services. I have not seen this treatment in a long time.
Both doctors are very nice and even after my first appointment I started to feel better.
I thoroughly appreciate each person who works at Bay City. They're all so kind and have an interest in making sure i get better. I have a fluctuating schedule, so I go to both doctors usually. Can't pick an either or. If you're looking for an ethical chiro in the area, that has different therapy procedures even before seeing the doc, I recommend these folks :)
Dr Barry is probably the best doc out there. Not only is he a great chiropractor, he genuinely cares about his patients.