This office is very well run from the moment you walk through the door until you leave. Everyone is very efficient and kind at the same time which is a big plus in my book. Dr. Goll was very nice and went over my MRI showing me the results and explaining them. Checkout was so easy and informative. The office is very clean which is important to me. I would definitely recommend Orlando Orthopedics to anyone.
If I could give this a zero star rating I would. When I saw the physician he told me I had arthritis in the knee and I would be in pain the rest of my life. No explanation in regards to this ailment, the disease process and anything I might be able to do to help myself. Some non refillable medication was prescribed, I asked for a referral to physical therapy which was ignored. I realize that this may be a pretty mundane case for the physician but for me it has been a life changer.
Today I am told that they will not bill my valid insurance for the remainder of the bill, that this is office policy, that it is written down but that information is not transmitted to patients and in no condition can this be appealed. I am left with paying this bill out of pocket or having my credit rating be impacted. The apparent lack of basic concern and respect for patients saddens me, if you are older and have arthritis I would recommend that you avoid these folks.
*please note, this review was written under a pseudonym to protect my privacy*
I don’t think I’ve ever gone to a doctor visit and not waited!!! I barely sat down and I was called! Wow great service!
Dr. Reuss is an excellent surgeon who spent the time I needed, explained the options, and educated me on how to best maintain my health, while he would be an ongoing partner in it. I would recommend him to anyone troubled by orthopedic concerns .
The process end-to-end was smooth. Location - easy access; office facilities- nice setting. All the staff was very professional, and knowledgeable. The doctor hit in the target with the immediate treatment (I feel pain relief); next steps in progress. Thank you Orlando Orthopaedic!