I went to Element PT after sustaining a closed head injury that was not healing properly. I loved my physical therapist Kristen, though she is no longer at Element. She helped me through one of the most difficult times in my life. I felt like she did care about me and wanted to help me get better. However, I ended up having to come back a second time for therapy and was not treated very kindly. The person in charge of billing showed actual irritation and frustration with me that she was having trouble billing insurance. She yelled my personal insurance information across the lobby and made me feel like I was unwelcome. For someone struggling with brain injury it made everything more difficult. It came to the point where I felt they were not interested in helping me and I became discouraged and quit going. All I needed was their expertise and encouragement and I did not get either the second time around. When I saw their commercial recently, my heart broke. I saw all of these wonderful and comprehensive concussion therapies and tools they supposedly use but none were offered or used to treat my PCS. I am so upset that they had the ability to help me in a more thorough and comprehensive way but didn't. I am upset that I didn't get the care they purport to give that I desperately needed. To this day I still need therapy but feel too discouraged to go through an experience like this again. Element forever changed my outlook on care and has made me more cautious and discerning about what kind of care I reach out for.
Through playing high School sports I had many minor injuries. From achilles tendinitis to having shoulder pain, the therapists at Element were more than kind and professional with my treatment. Every time I went for an appointment I had immediate results and was very pleased with staff.
I've been going to Element Physical Therapy to recover from a traumatic brain injury. Their entire staff is very professional, knowledgeable and helpful, and the atmosphere is friendly and comfortable. They used very modern equipment to help diagnose and develop a treatment plan for me, and I enjoy doing the exercises my therapist has taught me. I highly recommend this place!