Terrible customer service. My wife broke both bones in her wrist over the holidays. We called and scheduled an appointment and we were sent to the wrong sound medical clinic. When they realized their mistake they gave us the correct address approximately ten miles away.
When we arrived we were 15 minutes late because of the error. Upon checking in we were informed that because we were 15 minutes late we had lost our appointment time and had to reschedule for an appointment 3 hours later. We explained that it was not our error but that did not matter to the receptionist. I explained that my wife had two broken bones in her wrist and could not wait another three hours to see the doctor....she was in terrible pain. But again the receptionist would not even get out of her chair to go explain to the doctor. The receptionist was obviously on her own power trip.
When we finally got in three hours later and met with the nurse, the nurse said if she would have known about the error she would have got us in immediately. As a result of this terrible service we are changing doctors and will tell everyone we come into contact with to not use Sound Medical.
I have always had wonderful experiences with this location. The staff and providers are kind, understanding and knowledgeable
I like this location because it is close to my home, easy for me to get in and out. I walk with a walker so I like the fact it is all one level.
have been a patient at SFM for over 30 years, the doctors, nurses and other staff have always been very professional listen to you and are very concerned about your well being. Thank you Sound Family Medicine.
Only gave one star because zero wasn’t an option. The customer service at this facility leaves a lot to be desired. I was made to feel more like an intruder on their business than a patient in need of service. I left disappointed and angry due to their inability to resolve my basic need. I won’t go back and suggest you don’t either if you’re looking for satisfactory medical care.
I've been going to Sound Family Medicine since 2011. Everyone that works there is helpful, caring, and goes out of their way to help my family. I have never felt rushed in my visits and have always felt heard when I have a concern. Dr. Taggart always goes above and beyond in his medical care and it has made me see the importance of building patient relationships with the whole team that works in the clinic. It helps you trust when you need to be referred out to a specialist that they will send you to who they know and trust. Thank you Sound Family Medicine for the best care team I could have for my whole family.