Fred Meyer Jewelers

I purchased my wife a necklace, earrings and ring. A little less than a month later we were shopping for groceries and decided to stop in and take a look at a few things. One of the associates there asked us if while we were looking he could clean my wife's wedding ring and the ring I had just purchased less than a month prior. We ended up purchasing a Cirizen watch for her. Our 15 month old daughter got cranky (bed time coming up), so we ended up having to rush out and get her home. When we got home, my wife realized that we had forgotten to collect the rings before we left. I called and was told I'd receive a call back shortly. The next day at around noon I called again and asked about the rings, and was told they didn't have them. Nothing was left behind. I told the woman I spoke to who helped us and I would be coming in to speak to the manager. On my way in, I got a call from Robin, the manager and was told they did have them, and to come in whenever to collect them, they would be in the safe. About five minutes later the man who helped us the evening prior called me and told me he had the rings, he was sorry and also that they damaged them. One had a few diamonds missing as we knew about already, and the other, had the finish stripped off of it. He asked me if we had the care package on the ring we had just purchased. I told him no, I didn't purchase it, however I had just purchased it less than 30 days ago. He sighed and said, "well, I guess we will take care of it for you this time." I said thank you, and asked when we could expect it to be ready. He told me by Monday at the latest (this was Thursday afternoon). I went in to pick up her wedding ring, had my Tag Heuer worked on, and purchased a new watch for myself. Monday afternoon came around and I called and asked if the ring was ready for pickup. I was told they had nothing there for me, and nobody seemed to even know about her ring being sent off for repair. I asked to speak to the associate who helped us, and was told he'd call me back. Tuesday, I called again, and was told the same thing. Wednesday I went in and was told it hadn't arrived yet. I called again Friday and was told they were busy (Black Friday) and he would call me back. Monday afternoon I called and he answered. I told him I needed to know what was going on with her ring, and that I've left him numerous messages. He said "oh, yeah. It was ready the next day (two fridays ago). I guess I may have forgotten to call you. Sorry." I asked him why he didn't return any of my calls, and he repeated, "yeah I guess I may have dropped the ball." I went in to collect the ring. He said to me, "sorry for possibly dropping the ball on communication." I told him he did drop the ball and we weren't very happy about it. He chuckled and said, "yeah well at least it's in one piece." We will not be returning to this location. And have decided to reach out to the district manager of this branch. We felt initially that the ring had been lost, stollen, or something else. And nobody had the care to call us back and explain anything. A simple "I'm sorry with the holidays here it's taking a bit longer" or anything like that would have been good customer service and relieved the two of us, instead of feeling ignored.

Wilsonville, OR

Specialities

Office Locations