Wonderful experience on my first visit today. Clean, bright comfortable. Dr. Simms was thorough, patient. The optician fixed my broken glasses and took measurements for.new frames. All staff from receptionist, pre-test staff, Dr. Simms, optician, billing staff were professional and patient focused.
I am really sad that they charged me about $700 for ortho k lenses which turned out unfit to me. As they are the only available eye enter for ortho k, i picked them and everything seemed good with their friendly services. I understand it’s also my fault that I didn’t ask how much it would be every time I made new appointment and ordered new pairs of lenses (because all of them didn’t fit me! But I don’t blame them nor the lenses company). And obviously Centreville eye care center didn’t tell me. When we decided to stop attempting since all pairs didn’t work, I was told there would be only $300 refund. As I said I understand we worked on it from May and we tried 3 or 4 pairs and we had about 10 appointments. It’s okay to pay the money as it is supposed to be, but I am just sad that with this big amount of money they didn’t mention it at all in any of my visit.
Dr. Moore, Dr. Simms, and Dr. Hale are fantastic but the front desk staff absolutely ruins your experience there. They are extremely rude and unprofessional. They make negative comments about staff manners in front of you, it just makes you feel uncomfortable. The front staff will tell you your order will be in a week but it will take three instead but they will say literally say, "but it's not the front desk's fault.". They will order the wrong product for you, TWICE, and ask you to drive back to return to them. What's worst, is that they will change the price on you multiple times because they can't figure out what they are ordering and the quantity. They are not accountable at all for their unorganized services to patients and then they will give you attitude like "if you don't like it, that's too bad". The front desk will tell you they will call you back but they won't. I don't think I have ever encountered such disrespectful attitudes from staff members, who clearly don't enjoy their jobs, in any profession, and that includes fast food services. So if you're looking for exceptional care from a provider, you can't go wrong with any of the doctors here. You just have to decide if you're willing to put up with subpar service from the rest of the staff.
Centreville Eye Care has been my optometrist for many years. The staff are always helpful and friendly. Dr. Hale is very attentive, encouraging and skilled in addressing my eye care needs. The glasses department is always friendly and helpful. They work to ensure repairs are done quickly and completely. I rely on them to recommend the best frames for my face and they always succeed in finding frames that receive many compliments. Everyone there takes the time to treat me as their only patient. I highly recommend them to anyone in the Clifton and Centreville areas.