Having a complex eye condition that requires specialty contacts. Dr. Bhalani does an amazing job fitting my contacts plus he’s very down to earth. Love that they have evening appointments so I can conveniently schedule around work and can typically be seen in 1-2 weeks. Appreciate all of their help. Would highly recommend them.
Not so good with meeting their promise and schedule. It almost took 2 months to get my eyeglasses, due to issues with the lab.
Excellent staff, very happy dealing with Brianna who got involved and took care. I was happy at the end to receive my new pair of eyeglasses. And, getting reimbursed with an additional pair of lenses at no cost.
This was my first time going to an optometrist and it was a great experience. The front desk staff were very patient as I tried to figure out my vision insurance details (didn't realize it is separate from my general insurance!). The exams were easy and I appreciated that the doctor and technicians explained what all of the machines and exams are for. It was super easy to schedule an appointment, with ample parking out front.
I was in need of a new optometrist as mine had moved to Fairfax, so I chose to come to NoVA Drs as they were part of my network. I felt very welcomed and well received, and everyone was most helpful and efficient. The admin staff had not seen my discount plan before but diligently looked up the relevant info and handled authorization and paperwork to allow me to take full advantage of my benefit. Brianna was so personable and helpful with choosing frames for the two pairs of glasses I needed, and I walked out very satisfied with my experience. I especially liked the vibe I felt of camaraderie among the staff, and I shouldn’t forget to mention Dr Alicia Kim, who did my exam.
Let's not be silly and rate the front desk staff: they were excellent, btw. But you go there for your vision care so I'll attest that Dr. Doan is every bit great. She's competent and she's exceedingly nice! I've been with them for 8 years and have nothing but good to say, whether you go to the Falls Church, Crystal City or Alexandria location -- and I have been to all of them.