Completely blown away by the efficiency and service here. Communication between everybody is on point, nurses are friendly and accommodating, Dr. Miranda is a really nice down to earth guy, and the room and service overnight was extremely comfortable despite the pain I was in. I trust this place completely with my health and my surgery.
Staff is super attentive. Very nice new rooms. Yogurt parfait is good.
One week ago Dr. Nagarkatti performed a total hip replacement. First, I want to commend his staff for having it ALL together from beginning to end. I met a knee replacement patient at the class and her Dr. office was the worst; nothing was communicated to her. It is nice to feel like you are checking into a resort after being taken to your room after surgery. The welcome bag with T-shirt, blanket among other items takes your mind off the surgery. I use that blanket every day at home as it is just the right size. The nurses, staff, food preparers were very attentive. Mine was not an easy case because I always have complications after surgery. My sister and I were treated very well. My only negative is I believe the parking should be entirely free. I highly recommend the BJI and Dr Nargakatti. Thank you to great staff.
I recently had back surgery and I have to rave about the after care I received. Each nurse that I encountered on the 4th floor were very atentative and caring. Barbara, Caroline and Ann Marie were exceptional. Pain is scary and they each had the compassion and ability to ease my fears and quick To respond. Their assistants also were quick to attend and I never felt they were annoyed by me. Adrian, Mitch and Dawn, thank you for being patient with me. I wanted to make sure these fabulous nurses get the recognition they deserve.
I just want to let u know that ur customer service suxs n the receptionists r very rude n disrespectful.... I called several times about an appointment n they hung up on me ..... I do not recommend this place to anyone period!!!