Sarah Von
3 months ago
The curbside pickup service is nice and convenient. It isn't a perfect system. Sometimes they don't have what you need, etc.
My one biggest complaint : I have one credit card for Walmart grocery. I don't use it for any other purpose. And it is the only credit card I own that keeps getting compromised over and over again. I'll not be using this service again unless it's an extreme emergency.
Bob Willikers
2 months ago
Today (7/3/2021), I just had the WORST experience with pick up. I was notified via text at 3:41 p.m. that my order was ready for pick up. I headed to Walmart and checked in at 3:56 p.m. My groceries arrived at the car at 5:03 p.m. I waited well past an hour for my groceries. I could have went in a done it myself in that amount of time. I understand being behind, but please do not tell me my groceries are ready when they are not. No one notified me of any issues . It was just all around poor customer service.
BD B
2 weeks ago
Grocery Pickup is convenient at first glance. Go in with low expectations and you’ll be fine. However, if you expect anything more than sub par service, you will be dissatisfied. The whole experience is marketed that Walmart is doing some amazing service for you, granted, if you’re like me and have infants and are at risk during this pandemic, then it’s the best option. But be assured it’s far from amazing. The substitutions are a joke or at least their idea of humor I suppose. Example: I ordered applesauce pouches- substitution: YOGURT pouches! I ordered Yougurt and it was “out of stock” NO substitution offered. I mean really?! In the whole store you had NO yogurt to offer in place of the kind I ordered?? Or how about MILK literally “out of stock” NO substitutions offered. I find it really hard to believe there was ninth one single gallon of milk in the store. Just ridiculous. They don’t even try- it’s as if they get tired halfway through shopping and just mark the rest of your list off. And heaven forbid you don’t want a substitution they chose- because they get annoyed with your refusal and the steps to return so you just won’t get credit back at all. This scenario has happened the last four times I’ve ordered. That leads to calling and then having to argue to them that you didn’t actually take those items. It’s a hassle. After all that you still wind up having to go in the store for the items they didn’t give you from your original list. This is the standard experience with this service. I’ll add in some pictures to show you even more aggravating things to expect. If you can go to Publix, you should.