Janice Close
a week ago
The doctor was 9k, but didn't concentrate on where I was having pain. Just wanted to focus on my back,, when my hip was worse.. but the biggest problem is the MA sent my urine drug screen to the wrong lab and I was billed over $600. After months of calls and haggling g they finally agreed to waive the bill, since it was there error, but is still a $60 overpayment from 03/30/2021 that billing shows was not applied to anything. I have been waiting for a reimbursement check. When I call I get voice mail. The one time I had a human answer she hung up on me when I asked to have a supervisor contact me!!! I cannot even count the number of times I have tried to contact billing with no one ever answering my messages, calls or email. This is ludicrous and the worst customer service I have ever experienced.
Ann marie Vitale
a week ago
This is the absolute worst pain management doctors office you could ever think of going to. For 3 months in a row I have had my appointment and then had to wait 4 days for them to finally send my script over! That's totally unacceptable when you . depend on this medication. The staff are also the most uninviting and even had me discharged today because I was upset demanding my prescription. Don't go there if you expect to get your meds.
Kevin Bunker
in the last week
Front desk people VERY RUDE, need customer service training,no social skills what so ever.
Le Lo
5 months ago
I live in Tampa. This specific location was recommended to me by a colleague, in specific a female Dr that no longer works there. I decided to give this location the benefit of the doubt regardless of the low ratings. They had me waiting almost two hours before I was actually seen. Entering the office you can hear the employees complaining about patients and other things. They were very loud about it. The Dr that saw me actually took his time with me and explained everything in detail. I actually felt confident that I was going to get the relief I was looking for. I was scheduled a procedure in the office & he expressed he would prescribe me what I needed to ensure I was as calm as can be for the procedure bc of other issues I have. He did not give me the amount he said he would & when I called to let the office know, they said we will email him. I called the next day to follow up & when I inquired about it, they said the Dr expressed I only needed the amount he prescribed. I was so upset and flabbergasted bc this was a very specific conversation we had. The lady was not responsive at all nor sympathetic to anything. I ended up hanging up bc my BP was going up. After I calmed down, I called back to cancel the procedure. The same lady answered. She was like ok, cancelled...bye! No attempt in anything to resolve the situation.
My pet peave is customer service as I heavily work in that area. Now, I have to find another Dr to help & assist in resolving my issues. I do NOT recommend this office for Pain Management! I felt like I was just a number to them & not a human being.
Ramona Vasquez
8 months ago
This place is horrible & I feel awful that my poor mom who has several conditions & in her 70’s has to go through so much just to get her pain medicine! She’s been now without it for over 7 days & she feels so much pain, she’s crying constantly! I really don’t want to have to take her to the hospital on account of their carelessness!! They will not answer their phones!!! The absolute WORST!!! We have left several messages!! Yes, this is the Semoran office I’m talking about!!!