Robert Hatfield
a month ago
Before seeing Dr. Grisales, I went to several doctors that thought they could "fix" my abdominal problem and alleviate the pain I had from previous hernia surgeries. No one was successful or helped me until I saw Dr. Grisales. He has done several abdominal nerve blocks which helped me and has further recommended a "Stem Wave" procedure which I plan to have. His office staff is wonderful and his assistant Michelle is very caring and thorough.
Sincerely,
Robert Hatfield
Kathleen Vilmure
a week ago
I have been a patient of Dr. Dario Grisales for many years, even before he started the Pan American Pain Institute. I believe Dr. Grisales is an exceptional doctor and a very decent human being. He is both a pain management specialist and an anesthesiologist. His practice is the exact opposite of what most people think of when they hear "pain clinic." It is absolutely not a "pill mill." He treats you like a person and he really does treat your pain.
Dr. Grisales considers all the treatments that might help, whether it means different kinds of medication, procedures, devices, alternative therapies or seeing other specialists. He stays up-to-date on medicine and the law. Despite the "opiate epidemic" and then COVID-19, Dr. Grisales did not let his patients down.
The office makes their policies very clear up front. Patients have to abide by laws regarding pain management just like medical providers do. Laws and attitudes sometimes make it harder for people to receive treatment for chronic pain than for their other medical conditions. This is unfair, in my opinion, but it is just a fact of life today, not the doctor's fault or the patient's. There are lab tests and visits that have to be done at specific intervals, rules about refills, etc. There is considerable paperwork that has to be completed, and it can be time-consuming. There is nothing we can do about it.
I drive 40 miles each time I see Dr. Grisales because I value him as my doctor. I have talked to other patients who come from much farther. A lot of pain patients cannot get treatment anywhere, let alone treatment by someone as conscientious and experienced as Dr. Grisales.
If I could change anything about the way things are done at this office, it would not involve the actual medical care. I would make the waiting room larger by adding a few more chairs, maybe add a few parking spaces, and I might have the nurse practitioners do less of the documentation on the computer because I think sometimes this can slow them down and take them away from treatment. However, the medical assistants and scribes are always very professional and thorough. There is just a high demand on everyone.
The biggest complaint I hear from other patients is about "the doctor running late." It's true, at times there can be significant delays even though everybody shows up on time, and it can be aggravating. It can't always be prevented due to emergencies and new problems that arise once a patient ends up in the exam room. When your turn comes, you are given as much time as you need without being hurried. It is worth it. And to be honest, although nobody likes to be kept waiting, I think a lot of us patients are either disabled or retired anyway and we can wait if we have to.
A few other things that this clinic does right, that make a difference to me, besides the actual medical care: The office is clean and comfortable, and it is in a safe location. The exam rooms are private, and the office keeps your information confidential. They are open earlier and later than many doctors. You don't have to go to a hospital for procedures; they have all the equipment on-site. The staff understands insurance. They treat you with courtesy, not suspicion. No one is standing around gossiping. If you do have to leave a voicemail someone gets back in touch with you. Everybody is not just bilingual; they are fluent.
I wish I didn't have chronic pain, but since I do, I'm grateful to have such a good doctor. I recommend the Pan American Pain Institute.
Zoe V
4 months ago
Don't come here unless you want to wait almost an hour to see a doctor. Last appointment I went to I had to ask to be seen after 45 minutes of waiting and then another 15-20 min to see the doctor. Horrible customer service, no attempt at apologizing, explaining or reconciling. First few appointments were timely and then just started going downhill from there. Waited to write this review to see if it was a temporary problem but it is not. Not sure if they are understaffed, just consistently behind schedule or just don’t care. Been this way the last few months I have come. I understand waiting for a doctor but it’s getting ridiculous. One thing I can say is the doctor does take his time talking to you, does not rush you.
Daniel McNeel
7 months ago
I have had 20 back procedures and 4 open back surgeries since 2003. When my insurance co denied paying a claim because it was coded as an automobile accident Pan American Pain made is clear that they would not see me unless I paid them $300. When you deal with failed back surgeries you are dependent on your medication. So, I have no choice, thinking I’ll get it straightened out in a couple of weeks. Nope, second month same payment demand this time was, 218.45 and again the ransom on the third month was 366.40. All this time I’m trying to communicate to my insurance there is no auto accident. I December Pan American was completely paid through their contractual agreement with my insurance company, but now with me requesting a refund from the three previous months they won’t talk with me. Their accounting office is mismanaged. I have spoken with Hunter who agreed they owe us a refund and they were just figuring out the correct balance after two conversations with her, she now will not return my calls, I think Florida Blue should investigate Pan American Pain contract with them. Very unhappy with their office. Katherine, Dan's wife
R Neid
a year ago
Ok, so my first visit was yesterday and I am impressed so far. The entire staff was very courteous with me and the Dr was in my opinion very genuinely concerned with helping me get put of pain. This goes a long way in my book as treating customers with proper dignity and respect is a huge plus. The entire process so far is A+. I will update at later time my experience.. Keep up the great attitudes..Thanks