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Clinica La Esperanza

Albuquerque, NM

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  • Physicians–General Practice

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Recent Reviews

Average Rating: 3.4

Sheryl Gann or Hill it depends

a week ago

If you just absolutely hate your loved ones, then send them to Susette Eaves at Clinical La Esperanza! She doesn't listen at all, she will misdiagnose and chart your diagnoses completely incorrect. She tells you that she's in a hurry to get you in and out, and doesn't have the time to listen to you. She thinks she's a specialist and refuses to refer you to the correct specialist. She is a dangerous CNP who needs to be removed from healthcare and treating patients completely! I've been working as a nurse for nearly 30 years and I know that these types of healthcare "providers" are what can and will kill patients. Stay clear of Susette Eaves!

Mikayla Marcum

in the last week

I am so happy with everything there the staff treated my family with so much respect and helped us with everything we needed I'm so thankful

Queen Diva

4 months ago

I've been going to Clinica La Esperanza for a few years and the staff is wonderful and friendly. Dr. Flores is my doctor and I greatly appreciate how concerned he is with my health and because he is a wonderful and caring doctor he encourages me to exercise and to just be happier with life.You can't find to many doctor's like him and I'm glad to have Dr. Flores as my doctor.

annah paola gastelum valdenegro

in the last week

This place is horrible I have been calling since 8am it’s now 3:32 and still no pick up

Dj M

5 months ago

***May 8, 2018: I have filed against this facility and doctors with Medicaid Fraud Control Division, with NM Medical Examiners, with Civil Rights USDA, asking all that this Office/Doctors be Stripped of any ability to take payments for NOR be able to work with Affordable Care Act or Medicaid ever again. Update: I have filed with NM Medical Review Board, Filed with Medicaid Fraud Control Division. I have filed with federal agencies. No one paying for a SERVICE should constantly understand their 'extenuating circumstances' when they state in writing that nothing was handled in a timely manner! RUN! Save yourselves! Update! My Review STANDS! Saves yourselves, RUN! RUN! They cant handle what they have and take on even more! 1) "Once you establish with a new provider you can request your records and we will be happy to forward them. " THEREFORE it was fully the intention of Clinica La Esperanza to "We are a very busy practice and one of very few that take over 45 % medicaid clients, we clearly wish to help and we are not trying to get rid of you as a patient ." - They just did not like the fact that I caught on to what was going on. THIS is also proof that the Office Fully Intended to Frustrate me into leaving. Set up with this Internist was through the Office of Congresswoman Michelle Lujan Grisham since it was not possible through HCSC/BCBSNM. Therefore I have NO choice but to live without the necessary Internist for PCP. Same RESULT! 2) ADMISSION BY OFFICE MANAGER - "I do apologize that we did not handle this in a timely manner but I do believe there were circumstances beyond our control." THERE WAS NOTHING OUT OF THEIR CONTROL. WHAT THEY ADMIT TOO HERE IS THAT THEY HAVE SO OVERLOADED THEMSELVES WITH MEDICAID PATIENTS THAT THEY HAVE LOST CONTROL OF BEING ABLE TO GIVE PROPER MEDICAL HELP TO MEDICAID PATIENT(S)! THAT CAN ONLY BE INTENTIONAL TO THE DETRIMENT OF MEDICAID PATIENTS! B) ADMISSION BY OFFICE MANAGER - " I know I called your number and it answered as if it was a fax? I apologize for the inconvenience." NO! I apologize that I have NO phone line of my own since loosing my job at BCBSNM May 2014 due to these illnesses AND that the Land Line Belongs to the ONLY working member of the House Hold! I regret that I have but ONE land line to use for both calls and faxes! I apologize that as I am faxing my complaint to the Income Support Division the Office Manager Chooses to call at that moment and Interrupts that fax THEN takes it so badly!!!!! Clinica Esperanza may be BLESSED with more than one phone, but I am NOT and the phone belongs to someone else!!! That is OUT of MY control.

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