Jerry Coombs
a month ago
You can see a Doctor 24/7
Tim Graves
5 months ago
I tried to have my blood test done for the past week, I have been trying to find a costal lab that is open after work so I wont loose time from work, i tired calling and got a voice message with hours at the Warren Ave , EP location, which said it was open till 6 PM, the web site said it was open till 7pm. I went at 4:30 PM today and was turned away st the door after saying they close at 5 PM and just took the last patient before me. It was 4:30!! The women was not very understanding that I just fought with the traffic on 195 at that time because the site and the phone said it would be open. Now I have to take time out of work to get my blood test, i know it sounds like a small problem but my job does not allow me to leave early. I was very unsatisfied with coastal lab, Covid does not stop you from posting the correct hours or on site or the voice mail when you call.
Hunter Travassos
8 months ago
I had heard great things about Coastal Medical and my first ever visit was great, however since the outbreak of covid the service has been absolutely terrible. I’m continuously having strep symptoms and it is near impossible to speak with an actual doctor. My last sick “visit” (mostly phone appointments) took a total of 15 phone call just to get in and get a throat culture and get the results. It has been one massive game of phone tag, and I’m speaking to someone new every single time. Today I also scheduled a sick visit and at 11am I asked for an antibiotic, it’s currently 6pm, I had to call back twice to follow up. They told me my prescription was ordered but it wasn’t at the pharmacy. I was told by a receptionist that she would call me back before leaving for the day to fill me in on the status of my prescription and just like my last experience, I never received a phone call. Completely disappointed by the continued terrible communication and service by Coastal Medical. Only bright spot is Dr. Cumplido, unfortunately it’s near impossible to schedule with him as he is always booked up.
Richard Chalmers
2 months ago
People are very friendly and try to get you in as soon as possible
robb38111
2 years ago
(A patient with Coastal's Pulmonary Office in the Warren Ave building East Providence.)
I would like to take a moment to compliment the busy Call Center staff that Ive called--Maryanne & Maria particularly for their efficiency in dealing with hundreds of calls and making sure that I always was routed to the right person---the Pulmonary office staff for their attention and efficiency dealing with their patients ---and especially the Office Manager Robyn who has spent a great deal of time out of her hectic schedule helping me resolve various issues. She is VERY knowledgeable, helpful, efficient , patient, personable , and professional---she totally sees the whole picture and has guided me to the right sources to solve various problems that arose . Both me AND my PAP machine thank her !..(...AND if a Director/Supervisor reads this, I request these compliments be passed along since in this day and age , too many folks that are satisfied tend to be silent so all that is heard are complaints)
Rob S