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Houston Spine & Joint Pain Consultants

Houston, TX

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Specialities

  • Pain Management Centers

Office Locations

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Hours

  • Monday8:30 A.M.—5:00 P.M.
  • Tuesday8:30 A.M.—5:00 P.M.
  • Wednesday8:30 A.M.—5:00 P.M.
  • Thursday8:30 A.M.—5:00 P.M.
  • Friday8:30 A.M.—5:00 P.M.
  • SaturdayClosed
  • SundayClosed

Recent Reviews

Average Rating: 4

Jay20129

4 weeks ago

Dr. Goel is great. Office staff needs much improvement. I've mentioned this to Dr. Goel before because it can get out of hand at times. Recently, I've been trying to get ahold of Dr. Goel and the office staff says they can relay a message to her, but I never get a response. I called around the 16th of Aug to complain about severe neck pain and headaches as a result. So much so, I contemplated going to ER, but I wanted to confirm with Dr. Goel the best approach. Office staff said they would relay message, and I never heard from anyone. I called again the next day and asked about status of getting MRIs scheduled. Again they said they would relay message, but yet no response. Called again on 08/24 to follow up on status of getting MRIs scheduled and they said that I would have to wait till 09/07 to have the orders put in. This is inconsistent with conversations with Dr. Goel during our last visit, in which we discussed getting those orders in shortly after (3 to 7 days) having my interstem device removed, which was removed on 08/17. We are at the 7 day mark now and I'd like to get those MRIs done for my next visit with Dr. Goel on 09/07. Front office either puts me on hold for long periods of time, hangs up on me, or says they will call me back after speaking with Dr. Goel. I've yet to receive any call backs and would like to follow up with Dr. Goel on getting the MRIs scheduled as discussed in our last appointment.

Justin Kent

3 months ago

Unprofessional manager very rude and will have you sitting hours in the lobby after your appointment time. I felt like we were discriminated against.

Amanda Chavis

a year ago

We selected this location based on the reviews. Sadly, they were not accurate in our case. To make a long story short, this Office and Dr. were too busy to give the care and attention needed to a new patient. Phones just rang and rang, Dr. was never in the Office or always at another location and the apathy in the Office was shocking. We needed him to make a 5 minute phone call to our Insurance to approve a MRI he ordered and he simply could not find the time. The Dr. missed two phone appointments, that his Office scheduled, with the Insurance and we decided to go elsewhere. We had waited 2 weeks and already established care with this Dr. and started over seemed daunting. 1 hour after we terminated the care with this Dr. we had another Dr.'s appointment lined up for 4pm and by 5pm the new Dr. had the MRI approved. This is something that this Office could not get done in 2 weeks. My opinion is this Office is simply too busy and the Dr. is overwhelmed by his work load.

Karol McNary

a year ago

This is one of the most pleasant places we've been since my mom has been experiencing this horrible back pain. Dr. Goel is awesome! Her office staff and nurses are the best. They are very patient, cheerful and want to make sure you have the best experience possible. Shout out to Joselin for always taking care of us from day one!

B Taherb

a year ago

Joselin at the front desk is awesome, very helpful, called in for the emergency, she got me in to see Dr Goel, she is fantastic, they really care, and listen to your concerns and issues. First Class operation.

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